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Return Policy

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Acrylic Decor Inc.
Phone: (617) 287-1411

acrylic designs for every decor


Return Policy

 

Special & Custom Order Items:

You may change or cancel your order within 24 hours of placing it by calling our toll free number between the hours of 9:00 AM and 5:30 PM EST. After 24 hours, production of your custom order begins, so we cannot make changes.

Other Return Information

Special & Custom Order Items: If we made an error on your order we will fix the order immediately at no charge to you. If you made an error in your order, unfortunately we cannot issue a return or refund because we are unable to recover our cost on special order items. We do our best to minimize the chance for errors by helping you collect the necessary information to process your order.

Problems With Your Order

An Item Is Missing: You may receive more than one shipment when you place an order with multiple items. You will not incur additional shipping charges for the split shipment. The invoice enclosed with your order indicates which items shipped. If you have additional questions please feel free to contact us.

An Item Is Damaged or Defective: Repackage the items and call us at 1-877-686-7201 within 2 days of the receipt of your order.  We will issue a pickup of the items to be returned  and ship a replacement of the damaged items at no cost to you.

You Changed Your Mind About A Standard Item (non custom): Your satisfaction is our number one priority and if an item does not meet your expectations, simply call us at 1-877-686-7201 within 7 days of the receipt of your order.  You will be refunded for the cost of the item and sales tax if applicable.  You will be responsible for all shipping charges and a 10% restocking charge will be applied to all returned items.
All returned items must be in the original packaging and in the original condition to qualify for this option.
 

Visit www.ansaldi.com for all your Furniture Hardware Needs.

All Credit Card Payments will be processed through MultiFab Plastics.


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