Special & Custom Order Items:
You may change or cancel your order within 24 hours of placing it by
calling our toll free number between the hours of 9:00 AM and 5:30 PM
EST. After 24 hours, production of your custom order begins, so we
cannot make changes.
Other Return Information
Special & Custom Order Items: If we made an error on your order
we will fix the order immediately at no charge to you. If you made an
error in your order, unfortunately we cannot issue a return or refund
because we are unable to recover our cost on special order items. We do
our best to minimize the chance for errors by helping you collect the
necessary information to process your order.
Problems With Your Order
An Item Is Missing: You may receive more than one shipment when
you place an order with multiple items. You will not incur additional
shipping charges for the split shipment. The invoice enclosed with your
order indicates which items shipped. If you have additional questions
please feel free to contact us.
An Item Is Damaged or Defective: Repackage the items and call
us at 1-877-686-7201 within 2 days of the receipt of your order.
We will issue a pickup of the items to be returned and ship a
replacement of the damaged items at no cost to you.
You Changed Your Mind About A Standard Item (non custom): Your satisfaction is our number
one priority and if an item does not meet your expectations, simply call
us at 1-877-686-7201 within 7 days of the receipt of your order.
You will be refunded
for the cost of the item and sales tax if applicable. You will be
responsible for all shipping charges and a 10% restocking charge will be
applied to all returned items.
All returned items
must be in the original packaging and in the original condition to
qualify for this option.
Visit us at
your Furniture Hardware, Upholstery Supplies, Caning Supplies and Breuer
Replacement Seats and Backs.
All Credit Card Payments will
be processed through Ansaldi & Sons.